Frequently Asked Questions
Is StitchBack right for me?
+ Our service vs. working directly with secondhand stores.
If your goal is to save yourself the hassle of getting rid of your family's unwanted clothes, then StitchBack is a great option for you. Once you decide what you don't want anymore, our service handles the rest for you. We pick up your unwanted clothes, sort through them, price and pay you for your sellable items, then donate your unsellable items.
If you are trying to make as much money as you can from your unwanted clothes and have the time and desire to sort through your clothes for sale and donation, then working directly with your favorite secondhand store is your best bet.
+ Will you pick up my items anywhere in Richmond?
Yes! We want your experience to be easy and hassle free, so one of our team members can meet you at your home or office anywhere in the metro Richmond area. If you're worried you're too far away, contact us so we can discuss what will work best for you.
+ Do you charge a fee for your service?
Yes. When you request a kit, we charge $10 to pick up your bag(s) anywhere in the Metro Richmond area and to process your items for sale and/or donation. We also charge $5/bag if you need additional clean-out bags.
+ What clothing brands and styles sell the best? Do you accept special occasion items such as prom dresses, bridesmaids' gowns, etc?
We’ll take anything you don’t wear anymore. Keep in mind, however, our resale and consignment partners are very selective and only top, contemporary brands, current trends (typically items that sold in stores no more than three years ago) and select vintage clothes in excellent condition sell the best. So if your goal is to make money on your unwanted clothes, make sure everything is clean/freshly laundered, seasonal and free of spots, stains, holes and odors. Click here for best-selling brands.
Items that don't sell in our resale/consignment partner stores: Coach logo bags. Mature/business clothes. Special occasion clothes. Special occasion clothes are very difficult to sell in a brick-and-mortar store. As long as it's current and in good condition, we can try and sell these items online for you. If you have a strong emotional attachment to your dress, we suggest you NOT add it to your StitchBack bag.
+ Can you sell my luxury goods?
Absolutely! We offer white-glove service for luxe goods and only partner with RVA's most trusted consignment shops to ensure a risk-free experience. Typically you can make 60%-80% of the sale price, as long as the item is in season, has been authenticated and is in mint condition. We do not sell any item that cannot be authenticated. Our goal is to make you as much money as possible, so please email us for a personal consultation.
+ My clothes don't meet your selling criteria. Will you take them anyway?
Hopefully we can sell some of your items. If not, we'll donate them to one of our nonprofit partners or to textile businesses for reuse. We'll email you a tax-deductible receipt.
+ Will you take clothes that are out of season?
Yes, but our resale and consignment partners only sell by season. Items deemed out of season will be sold at their discretion based on when they can make you the most money. If you're unsure when to send us your seasonal items, feel free to email us for guidance.
+ Can I get my clothes back once you pick them up?
We cannot return your items once we pick up your bag(s). Your bag(s) are taken to our process center on the same day we pick them up. We sort through your items for sale, donation and recycling. We price your sellable items and distribute them to our consignment/resale partners. We send your donated items to our nonprofit partners for distribution to the local community. Any remaining items are added to our collection bin for pick up by our recycling partner.
What is your pricing and payment process?
+ How do you price my items?
Our experienced intake team reviews every item by hand. They work closely with our resale and consignment partners to price each piece based on brand, style, season and condition.
+ How do I get paid?
Our payment structure is very straightforward. You'll make 30% to 50% of the sale price, depending on the brand, style, season and condition:
Retail Value ------ Payout ------ How
- $69 or less ------- 30% --- Resale
- $70 or more ----- 50% --- Consign
Payout: Percentage of the sale price
How: Resale = immediate payout, Consign = when your item sells
We pay you via PayPal.
+ What is the difference between resale and consignment?
A RESALE shop buys your clothes outright and assumes 100% of the risk of your items selling. As a result, you receive a smaller payout. Our resale partners typically pay 30% of the expected sale price for items valued at $49 or less.
A CONSIGNMENT shop pays you when your items sell, sharing the risk and paying you a higher percentage of the sale. Our consignment partners typically pay 40% to 80% of the sale price, based on brand, season and condition. Consigned items sell for 60 days: 30 days at full price, 15 days at 50% off, 15 days at 75% off. Items that do not sell after 60 days are donated.
+ I'm feeling generous. Can I donate my earnings AND my clothes?
Yes! You can select this option at checkout. We will send you a tax-deductible receipt for your donation
Where do my unsellable items go?
+ What happens to my items you can’t sell?
Items we can't sell are either donated to support our nonprofit partner StayRVA or to textile recyclers who repurpose them to keep them out of landfills.
+ Will I receive a tax-deductible receipt regardless of my bag’s value?
Yes. Once we pick up your bag, you’ll receive an email confirmation within 14 business days.
+ Do you ever collect and donate items other than clothes, shoes, handbags and accessories?
No. Clothes, shoes and accessories are what we do best, so that’s all we do. Our team is specifically trained to identify the best-selling clothing brands and styles so we can make you the most money.