A: STITCHBACK is a service that offers a convenient and rewarding way to earn money from your unwanted clothes. You bag up your clothes for pick up and move on. We handle sorting, selling and recycling. Items cannot be retrieved or returned. It is not a donation-based, nonprofit (501(c)(3)) organization. RESALE/SELLING YOURSELF: You may make more money doing it all yourself, but it requires time and effort. You manage the entire selling and donation process.

YES. We accept ALL WEARABLE TEXTILES, all seasons and in any condition. Seriously, stop sorting and let us take care of it all for you.

No. We only handle wearable textiles. We do NOT accept household textiles such as bedding, towels, curtains, pillows, rugs, stuffed animals, etc.)

We pick up within 20 miles of Carytown (19 S Belmont Ave, RVA 23221)

YES. It covers the delivery of our clean-out bags, pick up and processing.

NO. For liability reasons, all items must be packed in StitchBack-provided clean-out bags. Bags or containers not packed inside your StitchBack bag will be left behind.

YES. Email info@stitchback.com to coordinate.

NO. We start processing your bags immediately, so we have no way of collecting and returning your items once they arrive at our processing center.

We accept all clothing but not everything will earn you money.

What sells best (and earns you the most): Contemporary/top brands, designer/luxury goods, current styles and select vintage in excellent condition. Items must be clean/freshly laundered and free of damage (stains, holes, odors, missing buttons, broken zippers, etc.).

Typically not sellable (paid at bulk rate for thrift/recycling):

• Mature clothing and suits

• Special occasion (prom, bridesmaid, wedding dresses, tuxedos, formalwear)

• Sports gear (cleats, dancewear, team uniforms)

• Youth sizes 16+

• Babywearing items

We are extremely selective with swimwear, jewelry and accessories.

ABSOLUTELY! We offer white-glove service for luxe goods, partnering with trusted consignment shops. We typically do not sell items that cannot be authenticated. Please include dust bags, boxes or proof of authenticity when possible. Email info@stitchback.com for a consultation.

YES. You can feel good knowing unsellable items will not be thrown in a landfill. They will be purchased in bulk to support local nonprofits or recycled for reuse.

Obvious unsellable/damaged items (used socks, underwear, heavily-worn items, items with odors, etc.) should be bagged up separately within your StitchBack bag. A trashbag is OK but don't leave it out for pickup, or it will be left behind.

Our trusted intake team has more than 15 years of pricing experience for resale. We partner with local and trusted secondhand clothing stores to competitively price each piece based on market resale value. Prices are non-negotiable.

RESALE: Paid up front, lower payout. Resale shop assumes 100% of the risk that the item will sell.

CONSIGNMENT: Consignment shops share the risk, paying you a higher percentage when/if your item sells.

We only pay via PayPal. We email you confirmation and payment details within 30 days of pickup. StitchBack cannot be held responsible for payment delays due to incorrect contact information.

• 30%=Resale=payment within 30 days

• 50%=Consignment=up to 50% paid after the item sells

You can set up your PayPal account HERE.

If you haven’t received payment within 30 days of your pickup date, email us at info@stitchback.com. Unclaimed payouts after 365 days are forfeited and donated.

They are either thrifted to support the Richmond community or responsibly recycled to keep them out of landfills.

StitchBack is not a nonprofit organization, thus we don’t offer tax-deductible receipts. Through our optional donation service, we can deliver your items to a qualified 501(c)(3) nonprofit and email you an itemized list of donated items, along with the nonprofit name and delivery date. Please email info@stitchback.com to request this service.

For guidance on tax-deductible donations and documentation, please consult a qualified tax professional.